Millennium Way, Heathfield, TN21 0FP

How it works

1. You review your Zero Deposit Guarantee quote online, having been introduced to Zero Deposit by [us/your letting agent/Oakfield].

1. You make a payment equivalent to one week’s rent, provide your Direct Debit details and then the paperwork is generated, and copies sent to all parties.

1. Your landlord gets a guarantee for the same amount as a 6-week tenancy deposit and you remain liable for any damage or financial loss due to them.

1. At the end of the tenancy, the inventory and check-out are completed and if you leave the property in a satisfactory condition with no outstanding rent or bills, there is no further action required.

1. If there is any damage to the property or any unpaid rent, you will need to reimburse the landlord yourself. If you dispute the landlord’s claim, you and the landlord will be asked for evidence which will then be sent for expert evaluation.

1. If the expert finds in the landlord’s favour, Zero Deposit settle the claim with your landlord and seek reimbursement from you directly. If you fail to reimburse Zero Deposit at this point, you may be liable for recovery costs and it could impact on your credit history.

Important Information

• This Guarantee provides your landlord with protection if you do not pay them directly for the cost of any financial loss or damage due

• You remain completely responsible for any financial loss or damage due to the landlord, as you would with a traditional tenancy deposit

• The cost of the Zero Deposit Guarantee is not returned to you at the end of your tenancy or offset against any claim by the landlord

• If you dispute your landlord’s claim, and our expert evaluation partner finds in your landlord’s favour, Zero Deposit will settle with them and then seek reimbursement from you. Failure to pay Zero Deposit at this stage will result in Zero Deposit passing your debt to a debt collection agency which may incur further costs for you and could affect your credit rating

• A Zero Deposit Guarantee is offered to you as a choice, so if you prefer to pay a security deposit, you can. With a traditional deposit your money will be returned to you if there is no financial loss or damage due to the landlord at the end of the tenancy

There is a setup fee of £49 at the point you move in, then an annual admin fee of £17.50 per tenancy collected every year by Direct Debit from the first anniversary of you moving into your new property.

For more information visit zerodeposit.com or call 0333 200 2541

Zero Deposit is a trading name of Global Property Ventures Limited (10328435), which is registered at Business and Technology Centre, Bessemer Drive, Stevenage, SG1 2DX. Global Property Ventures is an insurance intermediary and is authorised and regulated by the Financial Conduct Authority. You can find details of this at register.fca.org.uk, by searching for the company name or reference number, which is 797026.

The Zero Deposit Guarantee is underwritten by Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstraße 107, 80802 Munich. Registered with the commercial register of the local court of Munich under number: HRB 230378 UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Insurance SE UK Branch is authorised by the Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request.