BLOCK MANAGEMENT CASE STUDY · BEXHILL-ON-SEA
Stewart Court, Bexhill-on-Sea
Guidance when it’s needed, and action when it matters.
Located in Collington Avenue, Stewart Court is an estate of 12 apartments, built in 2011. After losing faith in their previous agent, the Board of Directors approached Oakfield in 2020 seeking assistance with outstanding issues and new management.
- CLIENT
- Board of Directors
- BUILT
- 2011
- UNITS
- 12 apartments
- MANAGED SINCE
- 2020
Hannah was an absolute Godsend in guiding us through items that came up on our last couple of risk assessments to allow us to be compliant with all the current legislation.
KIM EVANS, FREEHOLD COMPANY DIRECTOR
CONSIDERING A CHANGE?
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01
A guidance-based service
As a fairly new build, Stewart Court has fortunately suffered very few issues over the years. With a hands-on Board of Directors and a close, communicative community of residents, Oakfield has provided a more guidance-based service, offering advice when it is required.
02
A rare claim against the NHBC
Oakfield was involved in a rare claim against the NHBC, following concerns that the two designated soakaways were not functioning correctly.
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Gathering the evidence
Working with the Board and leaseholders to obtain all historic As Built documentation, establishing the location and size of the system.
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Weighing up the costs
Comparing the cost of the claim against the cost of the work and the excess to be met, which was based on the value of the premises and properties.
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Bringing in specialists
Working with local contractors and drainage professionals.
Although the claim was unsuccessful, because of the value of the work relative to the excess, it was a valuable learning experience and rewarding to assist with a significant NHBC claim.
03 · GETTING THE LIFTS WORKING
Back in full use, without further fault
More recently, the lifts on site suffered numerous faults that left them unusable. With so many residents relying on the lift for access, keeping the Board and leaseholders informed was essential throughout.
Section 20 consultation
An efficient and precise Section 20 consultation with the leaseholders.
Lift service contract
A change of service contract to a more competitive lift service provider.
Lift returned to use
The lift was returned to full use without further fault.
Around Stewart Court
04 · THE RELATIONSHIP TODAY
A relationship that keeps growing
The relationship between Oakfield and Stewart Court has continued to blossom over the years, and it is a pleasure to work with the Board and leaseholders.
- Outstanding issues taken on
- NHBC claim fully explored
- Lifts back in full use
05 · CLIENT FEEDBACK
A few words from our client, but says so much
“I have been one of the Directors of Stewart Court for a couple of years now and I have always found our dealings with Oakfield’s to be very good. Hannah Dennis is our Block Manager, she responds to any questions we have very promptly and is always willing to give guidance and come up with solutions to any questions we have, we really do value her input. If she is going to be away from the office for any period of time, she will always let us know and provide alternative contacts should we need them. Hannah was an absolute Godsend in guiding us through items that came up on our last couple of risk assessments to allow us to be compliant with all the current legislation. Oakfield’s has a good network of tradespeople that they can call upon and they always ensure they supply us with quotes for any works we need so we can get the best value.
This is my first experience of living in a flat and I have learnt so much from Hannah and I wanted to say a personal thankyou from me for all her help and guidance, it is very much appreciated.”
THINKING OF CHANGING AGENT?
Considering a change of managing agent?
Whether you’re an RMC director, freeholder, RTM company or developer, we can take the time to understand your building, current arrangements and priorities before recommending the right approach.
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