In estate agency, reputation, trust, good relations, recommendations and high levels of customer service are all vitally important – and have arguably become even more important since the start of the pandemic, given the booming nature of the market and the sheer number of transactions in the pipeline.
Ultimately, agency comes down to two things – good relationships and good customer service. However, 90% of agents offer the same service and don’t offer enough of a USP to stand out from the crowd.
Here at Oakfield Estate Agents, we aim to stand above our competition in a number of ways, to ensure our clients get the best possible service. We aim to offer something different to sellers than our rivals, by building great, strong relationships with our clients from the off.
If you’re selling your home and have been fed up with being pushed from pillar to post when trying to sell your home, we can reassure you that that won’t be the case with us. While you may indeed deal with a number of people working on the sale, we are very proud that the agent you start the relationship with will oversee the sale right through to completion.
Trust and good communication are vital in agency and that is much more likely if you are able to deal with the same point of contact throughout. It’s the same as if you were organising a party and had to deal with seven different party planners in the lead-up to the main event – this would just leave you frustrated, confused and unsure of who to pose your queries to.
We always make sure communication is forthcoming, so you don’t have to chase or feel like you are being neglected.
These days, with apps like WhatsApp and Facebook Messenger, regular updates can be achieved in an easier fashion than ever. We know clients don’t want to be bombarded or overwhelmed with useless or superfluous info, but they will appreciate being updated on a regular basis to give them clarity and certainty.
This is even more vital right now, with the stamp duty holiday in mind and a large number of transactions currently working their way through to completion.
Our clients are also given access to our online portal (known as Property File), which provides them with access to monitor the performance of the property they are selling, viewing details and feedback, and access to important information 24/7. That way, they never feel like they are under-informed.
We don’t just speak to clients about selling their property, we also keep them updated on sales progression and liaise with both sets of solicitors and the buyers to ensure everyone is on the same page and moving forward in the same direction.
Off the back of this, we are offering a referral scheme, to encourage people to recommend their friends and family. After all, if you’re satisfied with the service you receive, why wouldn’t you recommend it to others?
If you know someone who is thinking of selling, or already quite far into the process but is looking to change agent, let us know and you could earn £100 if they choose to market their property with us.
Why Oakfield Estate Agents?
It’s very easy for us to say you should use our services over our rivals, but this is also needs to be backed up with real-world evidence to convince you that we are an agency worth using.
To this end, online reviews can really help to paint an independent, unbiased picture of the type of service we offer to our customers. Their words can say it 100 times better than we can.
Can’t believe how incredibly efficient, professional and lovely Scott has been in selling my flat. Adam was also fantastic getting the ball rolling, and then Scott has been a total pro, overseeing the flat going on the market to accepting a really good offer in a matter of a few days.
He managed a high number of virtual viewings and was Covid-aware, sensitive to my tenant’s wishes, and respected my wish to sell to someone really decent as well as meeting the asking price, as I have lovely neighbours! Scott got a fair but great price, in a win-win way, so everyone is happy. The online process worked incredibly smoothly, and he has been nothing but calm, thorough and a joy to do business with.
We would like to thank Sam Hodgett at Oakfield Estate Agents in Bexhill for being so responsive when needed.
Sam has managed to put our minds at ease whilst going through a really stressful time of purchasing a new house. Anytime of the day, he’s been there to answer any questions or queries we might have had.
We haven’t completed yet – however, I don’t doubt that Sam will help make this happen as soon as possible.
Third time lucky with buying a house during a global pandemic and Sam has by far been the most prompt and reliable estate agent we’ve come across!
We recently have worked with the Oakfield team, we worked closely with Molly Hancock – she has been fabulous throughout the entire process of selling our flat! She was approachable, friendly and kept good communication with us throughout. Thank you!
A very pleasant flat purchasing experience. Molly was the senior negotiator and kept me updated at every step throughout the process. Despite the Covid restrictions, staff were always contactable. Would definitely use Oakfield again.
Sam at Oakfield is professional, quick to respond, quick to act and an all-round excellent agent. Sam, you are a credit to Oakfield. Thank you, Sam, for all your hard work – we appreciate everything you did to get us moved in!
Really liked this virtual meeting to discuss what I am looking for and what might be out there for me to look at. Was a really safe way to start my property search. Scott was super helpful, I felt that he really dedicated time to me.
I called to enquire about buy-to-let mortgages and spoke to Scott. He was really helpful and gave me some good advice about my options. He also arranged for his colleague Simon to call me and give me some free financial advice. Very professional company.
It’s easier when you don’t just have to take our word for it, and these are just some of the many satisfied clients we have helped in the last year or so, despite the many challenges and obstacles posed.
Carrying out a virtual meeting in the first place has helped to sort motivated buyers and sellers from those who are taking a more cautious wait-and-see approach. By cutting down wasted time, by not attempting to progress interest that isn’t really concrete or serious, we have been able to ensure that our sellers have got plenty of strong, motivated demand for their homes.
To find out more about what we can do to help you sell, let, buy or rent a property, please get in touch with us today. You can request a free instant online valuation to see how much your East Sussex property could sell for in the current marketplace.
Do you know someone who is thinking of selling a property? Refer a friend and we’ll give you £100 on completion of the sale!