BLOCK MANAGEMENT CASE STUDY · TUNBRIDGE WELLS
Carlton House, Tunbridge Wells
Working in partnership with the Board, not just on its behalf.
Carlton House is a grand, modern, purpose-built block of 8 apartments in Tunbridge Wells. Its Board of Directors contacted Oakfield in late 2020, looking to make a positive change for the building.
- CLIENT
- Board of Directors
- BUILDING
- Modern, purpose-built
- UNITS
- 8 apartments
- MANAGED SINCE
- February 2021
They assisted us in getting value for money out of our service charge in a challenging environment of increasing costs.
PAUL DUGEN, DIRECTOR, CARLTON HOUSE
CONSIDERING A CHANGE?
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01
Background
After previous experience with another local managing agent, the Board of Directors contacted Oakfield to explore new possibilities. We were delighted to be given the opportunity to present our services, and after going up against other local agents, Oakfield took over management of Carlton House in February 2021.
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LATE 2020
The Board contacts Oakfield
-
THEN
Presented against other local agents
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FEBRUARY 2021
Oakfield appointed
02
A tailored partnership
Although Oakfield offers a fully managed service at Carlton House, the service has become more tailored over time, taking on the role of supporting the Board of Directors and working in partnership with them, rather than simply acting on their behalf.
As a beautifully presented property, Oakfield takes pride in working alongside the Board to keep the building at its highest standard.
03 · PLANNING AHEAD
Keeping service charges reasonable
Finances are a popular topic with clients, and keeping service charges as reasonable as possible is a priority. Oakfield has kept the line of communication open with the Board throughout.
External redecoration
Planning has begun for the external redecoration and associated repairs of the building.
5 year maintenance plan
A plan offering advice on how to budget future expenditure, while meeting the terms of the leases.
New budget
A budget that accommodates the Board’s monthly budgeting while meeting its annual needs.
Around Carlton House
THE OUTCOME
A service shaped around the client
Tailoring a service to act as a partnership is something Oakfield takes pride in achieving for our clients, and we are always looking to develop and grow our service to suit more clients.
- Working in partnership with the Board
- 5 year maintenance plan in place
- Service charges kept reasonable
04 · CLIENT FEEDBACK
A few words from our client, but says so much
“Oakfield have been managing agents for our property for over 4 years and they have showed professionalism, deep knowledge of the industry and assisted us in getting value for money out of our service charge in a challenging environment of increasing costs.
Their team are approachable and take the time to understand our needs which we appreciated to ensure a good mutual relationship.”
THINKING OF CHANGING AGENT?
Considering a change of managing agent?
Whether you’re an RMC director, freeholder, RTM company or developer, we can take the time to understand your building, current arrangements and priorities before recommending the right approach.
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