Looking after your property as if it were our own
Our fully managed service is by far the most popular for Landlords who want to pass all aspects of the Letting of their property over to an agent to take the day to day ties out of having an investment property.
At Oakfield Estate Agents we know that efficient and professional Property Management is essential to both retain our Landlords and their Tenants. Our Property Managers are located in the local branches and know the properties they manage we believe this sets us apart from our competitors.
PROPERTY MANAGEMENT WITH OAKFIELD
Dedicated property managers
Located in our branches our dedicated Property Managers are on hand to assist you and your Tenants should any issues arise at the property. They will work with you and the Tenants to ensure that everything is dealt with in a timely and efficient manner whilst keeping you both updated on the progress.
With over 700 properties under our managed portfolio we have built up a valuable list of reputable and accredited contractors which are all vetted and referenced by us to ensure they offer the highest level of workmanship. This helps to get maintenance done efficiently and saves our Clients money.
Regular and thorough property visits allow us to assess how your property is being treated by your Tenants, our Property Managers have an eye for detail to ensure any detail no matter how minor is picked up before it becomes an issue. Following a property inspection you will receive a detailed report from the Property Manager along with any recommendations for works.
Managing the check out process
We organise the check out, negotiate the deposit deductions where necessary, evaluate dilapidation claims and deal with any disputes.
Get in touch with your local team who will be happy to help.
IN CASE OF EMERGENCY
A quick word of caution
You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health and safety.
If you smell gas – immediately call the National Grid on 0800 111 999 before instructing a gas contractor.
In the event of a power cut call UK Power Networks 0800 31 63 105.
For concerns over a water leak on the mains water please contact Southern Water initially on 0330 303 0368.
If your Landlord has a Home Care agreement, please contact the company providing this. The most common providers are: British Gas 0800 10 777 98 or Homeserve 0330 123 0179
For Managed Properties
The Property Managers are in the branches Monday to Friday 9am to 5:30pm, on Saturdays the branches are open between 9am and 5pm and they will deal with any emergencies that should arise. We ask that all Tenants report their maintenance issues using our online property and customer care portal. In the event an emergency arises outside of office hours call the office number and follow the instructions on the voicemail.
For Non-Managed Properties
Please call your Landlord directly or any emergency number they have provided. If you are unable to contact them:
If you experience an emergency concerning lack of gas, electricity or water, or fear there may be a leak, please do call an emergency contractor above are some numbers to assist you:
If you have an internal water leak, please try and locate your stopcock and then call an emergency plumber.
WHAT PEOPLE ARE SAYING ABOUT US
Lauren Vousden & Heather Basson
We are very pleased with Oakfield Eastbourne having sold a property. Heather Basson did the negotiation and then Lauren Vousden supported us every step of the way. I felt I could trust them and sought Lauren's advice a lot during the sale. Special mention should go to Rebecca Green who always answered the phone promptly and passed on messages to and from the branch efficiently. I would,and have, recommended Oakfield for both buying,selling and letting.
Finding a home to move to can be stressful and this is the first time we have rented in many years. Lucy was supportive and clear in the information she gave. She was on time for appointments and responded promptly to enquiries and contacts.
She enabled the process step by step with a polite and friendly professional manner. The whole process was managed without any significant delays and I felt informed at every point.
Rebecca Green & Kate Plows
I have lived in an Oakfield property for three years and during that time, have had incredible support from the team there. They have always been thoroughly professional and helpful with whatever queries I had. I had very few problems with the property during my tenancy but when I did encounter an issue, they were always quick to resolve it. The team have maintained a great communication with me throughout my tenancy and have always been very friendly. The only reason I have moved property is because my landlord wished to sell. This was something I was given plenty of notice of, and was at no stage pressured into vacating the property.
From our first meeting I was sure Amy was a kind and consumate professional. She listened to what I had to say in regards to what kind of property I wanted and responded immediatly, even arranging a viewing of a house three weeks before the original date I was given to see it. When problems emerged regarding my references she moved mountains to put our landladies mind at ease and was always on the end of the phone talking me throught what was going on. Couldn't ask for a more helpful and friendly agent.
Charlotte Wilkinson MARLA
From my first phone call to Oakfields I have been impressed by the way Charlotte has dealt with my property. She was friendly, clear, informative, and precise, answering my questions and giving me extra (and needed) information. She kept me up to date, did what she said she'd do, and I trusted her advice and judgement. Overall my experience was an extremely positive one, and I'm happy recommending Charlotte and Oakfields.
I have been using Oakfield Block Management for about 10 months now and have found their service exceptional compared to our previous Management Company. Rachel and her team are very approachable and always willing to help. They seem extremely organised and definitely go that extra mile.
I don't find myself having to chase this company. They appear to be very good at what they do and I would say they offer a polished service.
Charlotte Wilkinson MARLA
& Chloe Fox MARLA MNAEA
I approached Oakfield to find me a tenant for my property on a Let Only basis. I had been stung by an agent before, losing £1000 due to a bad situation the agent created, so I was very wary and asked a lot of questions throughout the process. I mainly dealt with Charlotte and Chloe, and they were a pleasure to work with. Helpful and keen to make sure I had all the information I needed, that set my mind at ease, and ultimately the process was followed through from start to finish in a positive and very professional manner. Their 5-star reputation is very well deserved, both as individuals and as a company
Callum Smith & Hannah Stanbridge
Callum tied up a sale vey quickly on my house, and also give me feed back after every viewing (which was not many, as he sold it so quick).
Hannah did a great job with the sale progression, updating me on every step. It was a nice and easy - no had nothing to worry about.
Excellent job done, I would completely recommend Oakfield. When I was ringing around other local agents - they were by far the most professional agent I spoke to
Chloe Fox MARLA MNAEA & Phil Hall ANEA
Mainly dealt with Chloe who was brilliant in helping us in what was a lengthy exchange and completion.
The sellers solicitors seemed very slow in dealing with enquiries from our side and whenever I asked Chloe to get in contact with the seller it always speeded things up and we was always kept in the loop.
She was brilliant and was working after hours to help us out!
Had some dealings with phill in Chloe's absence and again always got prompt reply and communication.
Excellent from beginning to end. emails answered promptly. phone calls taken and returned promptly. cannot find fault with this excellent service.