Block & Estate Management Team
We have a dedicated estate and block management team of experienced professionals, including our founding group CEO. All of our team members are very much hands-on, taking an active role in the day-to-day running of our block portfolio, as well as dealing with our large client base. We work closely as a team, sharing experience, expertise and insights to provide solutions to clients’ specific needs, all within the strict bounds of confidentiality.
Neil Newstead – Group Chief Executive Officer
As Oakfield’s group Chief Executive Officer, Neil is responsible for leading the company’s strategic development and managing its day-to-day operations. Neil founded Oakfield in 1996 after spotting an opportunity to bring a different approach to this industry. Neil has overseen Oakfield’s growth from a start-up to a successful company with over 50 employees, 3 branches and a head office covering Hastings, Bexhill and Eastbourne, serving over 3,000 customers.
Neil is especially passionate about delivering exceptional customer service, and ensuring our customers’ expectations are meet, with this attitude and determination it is no surprise that Neil continues to have an active role within our block management team.
Emma Hawkins – Executive Assistant to CEO
Emma has been an Oakfield employee since 2010. Up until becoming the Executive Assistant to CEO Neil Newstead, at the start of 2016, Emma was responsible for the overseeing of our Block Management portfolio and running our Head Office. In Emma’s role as Executive Assistant she is still very much involved in the day to day running of the block management portfolio assisting Neil with the projects and blocks he oversees.
Samantha Hensher – Financial Director
Samantha was appointed Financial Director of Oakfield in 2011. Samantha joined Oakfield in 2004 as an administrator in our block management team, in 2006 her role changed to working within the financial team controlling the service charges of the blocks we manage. Today Samantha still has a very active role within the block management team in addition to her role as the company’s Financial Director.
Stephen Ruxton-Cocker – Technical Director
Stephen, along with Neil was the co-founder of Oakfield, bringing his knowledge and experience from the construction industry has proven to be invaluable. Stephen works very closely with our Property Management and Block Management teams in respect of identifying building defects, preparing specification of works, managing major works refurbishments and liaising with any surveyors employed. Stephen has in the excess of 30 years’ experience in property and construction.
Rachel Evans – Senior Block Manager
Rachel is our Senior Block Manager and heads up the day to day management and activities of the team. Rachel started with Oakfield in 2013, as an accounts assistant in block management. In 2015 Rachel was promoted to our Senior Block manager. Rachel’s role at Oakfield is varied and includes a diversity of Block Management tasks such as monitoring Service Charge Expenditure Budgets and issuing Service Charge and Ground Rent Demands, effective credit control and collection of service charge and ground rent arrears, leasehold law, reading and interpreting Leases to advise both Leaseholders and Freeholders, preparing Sellers packs for Solicitors and dealing with Service Charge disputes swiftly, along with customer care and is actively involved with new business enquiries and block management take overs.
Emily Gillam – Property Manager
Emily joined Oakfield in 2014, having already chalked up a few years working within a maintenance department of a security company her knowledge of customer service and expectations is second to none. Emily is responsible for the oversight of the day to day block management duties, ensuring Health & Safety compliance, carrying out routine site visits, arranging minor and major maintenance works including execution of all Leaseholder Consultations in accordance with s20 of the Landlord & Tenant Act, obtaining suitable contractor tenders and overseeing projects in collaboration with our Technical Director and/or Building Surveyors.
Molly Griffin – Assistant Property Manager
Molly joined Oakfield in the Summer of 2016 as an apprentice assisting with the administration of the Block Management team. During this time Molly showed a true interest in Block Management and was extremely successful in her role. She has since been promoted to Assistant Property Manager and will work closely with Emily dealing with the day to day management of our ever growing Block Management portfolio.
Zoe Bowles – Accounts Assistant
Zoe joined Oakfield in 2014, originally working within our accounting team dealing with Landlords and Tenants, in 2016 Zoe transferred to the block management team working very closely with Rachel. Zoe’s role includes preparing service charge and ground rent demands, processing payments, reconciling client bank accounts and providing day to day assistance to the team, clients and property owners. Zoe also pursues service charge and ground rent arrears, this includes preparing Reminders, Final Notices and even providing assistance to Solicitors if necessary.